Privacy Policy
1. Who we are and what we do
Who we are
We are Coeliac UK (“us”, “we”, “our”). We are a charity registered in England and Wales under company registration number 03068044, and we have our registered office at Artisan Hillbottom Road, Sands Industrial Estate, High Wycombe, Buckinghamshire, England, HP12 4HJ. We are registered with the UK supervisory authority, Information Commissioner’s Office (“ICO”), in relation to our processing of Personal Data under registration number Z8547739.
What we do
We are in the business of supporting individuals with coeliac disease. We also have several products that we sell to commercial partners. We committed to protecting the privacy and security of the Personal Data we process about you.
Controller
Unless we notify you otherwise, we are the controller of the Personal Data we process about you. This means that we decide what Personal Data to collect and how to process it.
2. Purpose of this privacy notice
The purpose of this privacy notice is to explain what Personal Data we collect about you and how we process it. This privacy notice also explains your rights, so please read it carefully. If you have any questions, you can contact us using the information provided below under the ‘How to contact us’ section.
3. Who this privacy notice applies to
This privacy notice applies to you if:
- You visit our website
- You enquire about our products and/or services
- You indicate your interest in, or enquire about, our Gluten Free Accreditation scheme
- You use our service to obtain a Gluten Free Accreditation through our scheme
- You indicate interest in, or enquire about, our Crossed Grain Trademark
- You use our service to obtain a Crossed Grain Trademark through our scheme
4. What Personal Data is
‘Personal Data’ means any information from which someone can be identified either directly or indirectly. For example, you can be identified by your name or an online identifier.
5. Personal Data we collect
The type of Personal Data we collect about you will depend on our relationship with you. For the type of Personal Data we collect see the table below in the section entitled ‘Purposes, lawful bases and retention periods’.
6. How we collect your Personal Data
We collect most of the Personal Data directly from you via our website.
However, we may also collect your Personal Data from third parties such as:
- reputable companies who provide lead generation contact lists
- others to whom you have provided consent
- publicly available sources such as social media platforms
7. Purposes, lawful bases and retention periods
We will only use your Personal Data when the law allows. Most commonly, we will use your Personal Data in the following circumstances:
| Categories of individuals | Categories of Personal Data | Purpose of Processing | Lawful Basis | Retention Period |
|---|---|---|---|---|
| Catering Training | Name and Email address | Provide support for the online and face to face catering training courses we provide including administration for the financial transaction and provision of completion certificate. | Contract | We will keep your personal information for as long as you are engaged with Coeliac UK. After you stop being a member or engaged with us in another capacity, we may keep your data for up to 10 years |
| Catering Training | Name and Email address | Marketing of our commercial services relevant to the catering/food sector and your role. | Legitimate interest | We will keep your personal information for as long as you are engaged with Coeliac UK. After you stop being a member or engaged with us in another capacity, we may keep your data for up to 10 years |
| Business Customers | Name and Email address | To fulfil contractual obligations made with any sale of services or goods or sponsorship agreements. | Contract | We will keep your personal information for as long as you are engaged with Coeliac UK. After you stop being a member or engaged with us in another capacity, we may keep your data for up to 10 years |
| Business Customers | Name and Email address | Marketing of other relevant Coeliac UK commercial services. | Legitimate Interest | We will keep your personal information for as long as you are engaged with Coeliac UK. After you stop being a member or engaged with us in another capacity, we may keep your data for up to 10 years |
| Other Professional Contacts | Name and Email address | Media, politicians and related others | Legitimate Interest | We will keep your personal information for as long as you are engaged with Coeliac UK. After you stop being a member or engaged with us in another capacity, we may keep your data for up to 10 years |
Where Personal Data is processed because it is necessary for the performance of a contract to which you are a party, we will be unable to provide our services without the required information.
8. Sharing your Personal Data
We may share your Personal Data with our carefully selected third parties, including:
9. International Transfers
Your Personal Data will not be processed outside the UK.
10. Marketing Communications
From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. You have the right at any time to stop us from contacting you for marketing purposes. If you wish to exercise these rights, you can do so by following the ‘unsubscribe’ link on any emails received or contacting us at marketing@coeliac.org.uk
11. Your rights and how to complain
You have certain rights in relation to the processing of your Personal Data, including to:
Right to be informed
You have the right to know what personal data we collect about you, how we use it, for what purpose and in accordance with which lawful basis, who we share it with and how long we keep it. We use our privacy notice to explain this.
Right of access (commonly known as a “Subject Access Request”)
You have the right to receive a copy of the Personal Data we hold about you.
Right to rectification
You have the right to have any incomplete or inaccurate information we hold about you corrected.
Right to erasure (commonly known as the right to be forgotten)
You have the right to ask us to delete your Personal Data.
Right to object to processing
You have the right to object to us processing your Personal Data. If you object to us using your Personal Data for marketing purposes, we will stop sending you marketing material.
Right to restrict processing
You have the right to restrict our use of your Personal Data.
Right to portability
You have the right to ask us to transfer your Personal Data to another party.
· Automated decision-making. You have the right not to be subject to a decision based solely on automated processing which will significantly affect you. We do not use automated decision-making.
Right to withdraw consent
If you have provided your consent for us to process your Personal Data for a specific purpose, you have the right to withdraw your consent at any time. If you do withdraw your consent, we will no longer process your information for the purpose(s) you originally agreed to, unless we are permitted by law to do so.
Right to lodge a complaint
You have the right to lodge a complaint with the relevant supervisory authority, if you are concerned about the way in which we are handling your Personal Data. The supervisory authority in the UK is the Information Commissioner’s Office who can be contacted online at: Contact us | ICO
Or by telephone on 0303 123 1113
For supervisory authorities in other countries within the EU see the link below: https://edpb.europa.eu/about-edpb/about-edpb/members_en
How to exercise your rights
You will not usually need to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
If you wish to exercise your rights, you may contact us using the details set out below within the section called ‘How to contact us and our Data Protection Officer’. We may need to request specific information from you to confirm your identity before we can process your request. Once in receipt of this, we will process your request without undue delay and within one month. In some cases, such as with complex requests, it may take us longer than this and, if so, we will keep you updated.
12. Children’s Privacy
We do not offer our Gluten Free Accreditation scheme or our Crossed Grain Trademark to children and we do not knowingly collect Personal Data of children without parental consent, unless permitted by law. If you are a child, you must have your parent’s permission to use our services. If you learn that a child has provided us with their Personal Data without parental consent, you may contact us, as described below, and if appropriate, we will securely and permanently delete it, in accordance with applicable law.
13. How to contact us and our Data Protection Officer
If you wish to contact us in relation to this privacy notice or if you wish to exercise any of your rights outlined above, please contact us as follows:
Coeliac UK, Artisan, Hillbottom Road, High Wycombe HP12 4HJ marketing@coeliac.org.uk
0333 332 2033
We have also appointed a Data protection Officer (“DPO”). Our DPO can be contacted as follows: dpo@coeliac.org.uk
Unit 5, West Lodge Nobs Crook, Colden Common, Winchester, England, SO21 1TH dpo@evalian.co.uk
03330 500 111
Please mark your communications FAO the ‘Data Protection Officer’.